We will share the expected availability date from our partners at Misty Mountain USA in the item description. Once you’ve placed your pre-order, we will contact you via email to confirm your purchase, and then once again as we have an exact delivery date confirmed from our partners.
I’ve placed a pre-order for a Misty Mountain USA product. When will I receive this?
What are your opening hours?
Our opening hours for customer support queries are Monday to Saturday 9am – 5pm.
We are closed on Sundays and bank holidays. Our website shop is available for use 24/7.
I placed my order on Friday afternoon. When should I expect to receive it?
Orders placed after 12pm Friday afternoon will be sent via Royal Mail’s tracked delivery service the following Monday. We do not ship orders during the weekend and bank holidays.
I have just placed an order. When should I expect to receive it?
We process your orders Monday to Friday using Royal Mail’s tracked delivery service.
Orders placed after 12pm will be processed the next working day.
If you have purchased your items with the Fast Shipping option, you can expect to receive your goods within 3-5 working days using the Tracked 48 service.
Orders purchased with the Expedited Shipping option placed after 12pm will be sent the next working day via the Tracked 24 service. You can expect to receive your goods within 1-2 working days.